If the issue continues to occur, go to the next step. This prevents Outlook from sending or receiving mail. Press the Shift key and then click the Outlook icon on the Dock. Opening Outlook without running schedules or trying to connect to a mail server is a way to determine whether the issue is related to the account settings or pending send/receive actions. Step 2: Open Outlook 2011 without running schedules or trying to connect to a mail server Note: When an application is force quit, any unsaved changes to open documents are not saved. Repeat this process until you quit all active applications. Select an application in the “Force Quit Applications” window. To quit active applications, follow these steps:Ĭhoose Force Quit from the Apple menu (or press Command – Option – Esc).

Step 1: Quit Outlook and all other applications If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article. To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. When you start Outlook for Mac 2011, the application crashes or hangs.

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